Terms, Conditions and Privacy Policy of Dr. Kiwimed LLC,

Dr. Kiwimed LLC Refund Policy

Last update: August 26, 2025

Please read the following refund policy. All payments made to Dr. Kiwimed LLC, including payments for memberships, prescription refills, consultations and other services, are considered to be end y are non-refundable, non-cancellable, non-exchangeable and non-creditable..

We do not issue refunds for partially used services as described in our Terms of Use policy. You are responsible for all charges billed to your account, including unauthorized charges.

If you believe there has been an error in the billing or fulfillment of your prescription, please contact our Office Manager directly or send a secure message through your Tebra account. Tebra.

If your physician has already sent your prescription to your local pharmacy, please contact the pharmacy directly if you have questions.

For more details on how to cancel memberships, prescriptions or other services, see our Terms of Use.
You can contact us through your Tebra account or call us at 877-KIWIMED (877-549-4633) Monday through Friday, 9 AM to 5 PM (Eastern Time).

Dr. Kiwimed LLC Cancellation Policy

Last update: August 26, 2025

Please read and understand the following policy.

To change or cancel an appointment with a Dr. Kiwimed LLC physician or provider, you may request the change at any time prior to your appointment to avoid charges. Per visit fees apply to certain services and may be adjusted at the sole discretion of Dr. Kiwimed LLC; if the visit has already taken place, fees are non-refundable.

To cancel memberships, refills or products, you must request cancellation at least 96 hours prior to the renewal date. You may also need to contact your local pharmacy to stop a prescription refill request. If you cancel your membership, it will remain active until the end of the current term.

You may cancel membership services at any time by sending a cancellation letter via secure messaging from your Tebra account or by calling our clinic at 877-KIWIMED (877-549-4633), Monday through Friday, 9 AM to 5 PM EST.

Dr. Kiwimed LLC does not provide telemedicine services in Kansas, Wisconsin or New York.

Dr. Kiwimed LLC offers services in the following states: Georgia, Alabama, Utah, Montana, North Dakota, Delaware, Nebraska, Minnesota, Maine, Texas, Vermont, New Jersey, Illinois, Florida, Arizona, Idaho, Indiana, Nevada, New Hampshire, Oklahoma, Colorado, Iowa, Tennessee, Ohio, Wyoming, Washington and Connecticut.

Dr. Kiwimed LLC reserves the right to suspend or terminate your access to the services at any time, with or without notice, and without refund if you breach any of our policies or Terms. We do not tolerate offensive language or verbal abuse towards our staff; such behavior will result in immediate revocation of your access to Dr. Kiwimed LLC services.

Consent for Telemedicine Visit – Dr.Kiwimed LLC

Updated: August 26, 2025

Be sure to read and understand all of the important information below.

By agreeing to a telemedicine visit, you represent that you have read and understand all of the information below.

You understand that you should not use Dr. Kiwimed telemedicine visits for medical emergencies or urgent situations. If you are experiencing a medical emergency, please call 911 or go to the nearest emergency room.

Who is Dr. Kiwimed?

Dr. Kiwimed is an online medical practice registered in the state of Georgia. Our providers are licensed to practice medicine in several U.S. states including: Georgia, Alabama, Utah, Montana, North Dakota, Delaware, Nebraska, Minnesota, Maine, Texas, Vermont, New Jersey, Illinois, Florida, Arizona, Idaho, Indiana, Nevada, New Hampshire, Oklahoma, Colorado, Iowa, Tennessee, Ohio, Wyoming, Washington and Connecticut. Physicians are licensed in the state in which the patient is located.

His team includes physicians, nurse practitioners and physician assistants.

What is a telemedicine visit?

As part of your care, we will conduct a video consultation with a medical provider. Your doctor, nurse practitioner or physician assistant will listen to your concerns and may create a treatment plan if he or she feels it is medically appropriate.

If the treatment involves medication, we may use independent pharmacies to ship your medications, or send the prescription to your local pharmacy. We cannot ship prescriptions to pharmacies outside the United States.

Patient-provider relationship

I understand that the physician or nurse practitioner will decide whether he/she can provide medical care in a responsible manner, based on each patient’s specific condition.

I understand that, in order to be seen, I must create an account with Dr. Kiwimed, complete all pre-visit health questionnaires, have access to video call technology, read and understand this consent, and pay for the visit. I understand that the physician, nurse practitioner or provider has the right to terminate the relationship with the patient if he/she feels the relationship has been compromised.

You understand that you will be treated with respect. You also agree not to be verbally aggressive or disrespectful to the medical team.

Laboratory analysis

• Laboratory tests may be required in some cases.

• You understand that the provider may decide whether or not they are required.

• You understand that lab results are your responsibility to discuss with your primary care physician if they are not related to this consultation.

• You agree that the provider has the right to make medical decisions and may determine that a treatment is not appropriate, even if you request it.

Important information

• Requesting a consultation does not imply that a doctor-patient relationship already exists.

• It may take 72 to 96 hours for a provider to review lab results or messages.

• The messaging system should not be used for medical emergencies.

• Nothing on the website, app or social media constitutes medical advice.

• Completing medical questionnaires does not establish a provider-patient relationship.

• The provider may decide not to assume your care, even if you mention it on the form.

• All information on the website or application is for educational and informational purposes only.

• Use of these services should not take the place of your primary care physician.

• You are responsible for reading this consent, privacy policies, terms of use and FAQ section before using the services.

• You should read the medical notes from your visit, medication inserts from the pharmacy and messages sent by Dr. Kiwimed.

• You have the responsibility to follow up any abnormal results with your primary care physician.

• You must provide truthful information to the provider and the medical team.

• If the provider cannot verify your information, it will rely on the information you have provided and assume it to be true.

Conditions treated

Dr. Kiwimed’s medical care is limited to certain conditions such as:

• Urinary tract infections

• Acne care

• Hair loss/male pattern baldness

• Sinusitis

• Acid reflux

• Influenza

• Cold sores

• Anxiety

• Weight loss

These consultations are by telemedicine only, with no face-to-face visits. The provider may recommend that you seek immediate care in an emergency department or consult with your primary care physician.

The telemedicine consultation does not include an in-person physical examination, which means that certain medical conditions may not be detected.

Sending messages or using the service does not imply that you are interacting in real time with a provider. You should check the app or website for new messages. Do not send urgent messages.

Even if the treatment is beneficial, there may be risks of adverse effects or severe allergic reactions.

You authorize Dr. Kiwimed to access your medication history through pharmacy databases. It is also your responsibility to inform the provider of all medications you are taking, including over-the-counter medications.

Treatment risks

You understand that any medication, whether prescription or over-the-counter, can cause serious side effects, severe allergic reactions, permanent disabilities or even death.

You are responsible for making informed decisions about accepting or refusing a treatment plan, considering its risks, benefits and alternatives, including the option of not receiving treatment.

Electronic health information

Dr. Kiwimed applies administrative, physical and technical measures to protect your health information.

Dr.Kiwimed LLC – Comprehensive Privacy Policy and HIPAA Compliant Notice of Privacy Practices

Effective date: August 26, 2025

Dr. Kiwimed LLC (“we,” “us,” “our” or “our”) is committed to protecting the privacy and security of your personal and health information in accordance with applicable federal and state laws, including the Health Insurance Portability and Accountability Act of 1996 (“HIPAA”). This policy applies to all of our products and services, including our website. www.drkiwimed.com.

If you have questions about our Privacy Policy, you may contact us at 877-KIWIMED (877-549-4633). We encourage you to read this entire policy to understand how we use your information.

This document describes how we collect, use, disclose and protect your information through our telemedicine services, website and mobile applications (collectively, the “Services”).

By using our Services, you agree to the terms described in this Privacy Policy and Notice of Privacy Practices.

1. Our Responsibilities

We are required by law to:

• Maintain the privacy and security of your Protected Health Information (PHI).

• To provide you with this Notice explaining our legal duties and privacy practices.

• Notify you in the event of a breach of your unsecured PHI.

• Comply with the terms of this Notice.

2. Information We Collect
3. Personal Information

• Name

• Address

• E-mail address

• Telephone number

• Date of birth

• Genre

• Payment information

1. Health Information (PHI)

• Medical history

• Symptoms

• Diagnostics

• Treatment plans

• Prescriptions

• Medical insurance details

• Laboratory and test results

• Other health-related information

1. Technical Information

• IP Address

• Device information

• Browser type

• Usage data (pages visited, browsing time)

• Location data (if enabled)

3. How We Use Your Information

We may use and disclose your PHI and personal information to:

• Provide, coordinate and manage telemedicine services.

• Facilitate virtual consultations, prescriptions and care coordination.

• Communicate with you about appointments, results and treatment.

• Process insurance payments and claims.

• Perform health care operations (quality assessments, training, audits).

• Improve our services.

• Comply with legal obligations, including HIPAA and state laws.

• Detect and prevent fraud or misuse of the Services.

4. Permissible Uses and Disclosures of PHI

We may use or disclose your PHI to:

• Treatment: Providing medical care and sharing information with other providers.

• Payment: Billing of services and management of insurance claims.

• Operations: Activities necessary to operate our practice.

• Public Health and Safety: Reporting health risks, adverse events and disease control.

• Health Supervision: Audits, inspections, licenses.

• Legal Proceedings: In response to court orders or subpoenas.

• Law Enforcement: As permitted by law.

• Research: Only under strict HIPAA conditions.

• When required by law.

5. Uses and Disclosures Requiring Written Authorization

We will request your written authorization for:

• Uses/disclosures of psychotherapy notes (if applicable).

• Uses/disclosures for marketing purposes.

• Sale of your PHI.

You may revoke your authorization at any time in writing.

6. Your PHI Rights

You are entitled to:

• Access: Obtain a copy of your PHI.

• Correction: Request corrections if you believe the information is incorrect or incomplete.

• Restrictions: Request limitations on use/disclosure (not always mandatory for us).

• Confidential Communications: Ask to be contacted in a specific manner.

• Accounting of Disclosures: Request a listing of certain disclosures.

• Paper Copy: Request this Notice in paper form, even if you have agreed to receive it electronically.

To exercise these rights, contact our HIPAA Privacy Officer: officemanager@kiwimed.com

7. Health Data Privacy and Security

In compliance with HIPAA and internal policies:

• We have designated a Privacy Officer and a Security Officer.

• All staff receives HIPAA and telemedicine security training.

• We use encrypted technologies to protect your PHI in transit and storage.

• Controlled access according to roles and audit trails.

• Periodic risk assessments.

• We enter into BAAs with vendors who handle PHI on our behalf.

• We retain medical records for at least 10 years, according to state guidelines.

8. Cookies and Tracking Technologies

We use cookies and similar technologies to:

• Personalize your experience.

• Analyze the use of our Services.

• Improve site functionality.

You can disable cookies in your browser settings, although this may affect some functions.

9. Data Retention

We retain your information for as long as necessary to:

• To provide our Services.

• Comply with applicable laws.

• Resolving disputes and enforcing agreements.

10. Business Partners

We share your PHI with trusted vendors (business associates) that provide services such as hosting, technical support or payment processing. All are contractually obligated to comply with HIPAA through business associate agreements (BAAs).

11. Children’s Privacy

Our services are not intended for children under the age of 18. We do not knowingly collect information from minors without parental consent. If we discover that we have collected information without consent, we will delete it immediately.

12. Links to Third Parties

Our Services may contain links to third-party websites or services. We are not responsible for their privacy practices.

13. Notice of Noncompliance

We will notify you promptly in the event of a breach of your PHI, as required by HIPAA.

14. Complaints

If you believe your privacy rights have been violated, you may file a complaint with us or with the U.S. Department of Health and Human Services (HHS).

15. Changes to this Policy

We reserve the right to modify this Privacy Policy and to make it effective for all PHI that we maintain. We will post the changes on our website and update the “Effective Date”.

Dr.Kiwimed LLC – Prescription Policy

Last update: August 26, 2025

Please read and understand the following policy. Your doctor or provider may recommend that you take a medication, or may advise you not to take any. There are times when your virtual provider will recommend that you see a doctor in person in your area, such as your primary care physician or the emergency department.

Our services do not replace your primary care physician.

Dr. Kiwimed LLC does not guarantee that the doctor or provider will prescribe a medication if he or she does not think it is appropriate.

Our physicians and providers can only issue prescriptions for conditions that can be treated virtually. We follow state regulations on telemedicine. In many states, we are required by law to see you via audio and video communication.

Our suppliers do not issue prescriptions for controlled substances regulated by the DEA.

Dr. Kiwimed LLC Website Terms and Conditions

Last update: August 26, 2025

Please read and understand the following Website Terms and Conditions.

Welcome to Dr. Kiwimed LLC (“us”, “we”, “us” or “our”). We provide this web site (“Site”) conditioned on your acceptance, without modification, of the terms, conditions, and notices contained herein. By using this Site, you accept all such terms, conditions, and notices.

Modification of these Terms of Use

We reserve the right to change the terms, conditions and notices under which this Site is offered, including any fees or charges associated with its use.

Links to Third Party Sites

This Site may contain links to other web sites (“Linked Sites”). We do not control the Linked Sites and are not responsible for the content, links, updates or transmissions from those sites. We provide these links only as a convenience, and the inclusion of any link does not imply our endorsement of or association with their operators.

Content You Submit

By using this Site, you may post reviews or participate in forums and other areas of communication (“Communication Services”). You agree to use these Services only to post appropriate, related messages and content.

You agree not to post content that includes:

• Personal and confidential information (such as telephone numbers, addresses, health information),

• Vulgar or offensive language.

• Threats or personal attacks

• Discrimination or hate speech

• Fraud, false or misleading representations

• Advertising or commercial solicitations

• Illegal content or content related to ongoing litigation

It also accepts no:

• Upload files with viruses or malware

• Infringement of intellectual property rights

• Conduct surveys, contests or chains

• Distributing content that you do not have legal permission to share

• Remove or alter legal notices

• Limit the use of the Site by other users

• Collecting information from others without their consent

We have no obligation to monitor the Communication Services, but reserve the right to review and remove any content that violates these terms. We may also terminate your access without notice.

If you would like us to remove a review or other content you have submitted, please contact us.

Illegal or Prohibited Use

As a condition of your use of this Site, you warrant that you will not use this Site for any purpose that is unlawful or prohibited by these terms. You may not damage, disable, overburden, or interfere with the Site or attempt to obtain any information not intended for you.

Disclaimer of Liability

The information, software, products and services available on this Site may contain errors or inaccuracies. We periodically make improvements.

You should not rely on the content of the Site to make medical, legal, financial or personal decisions. Always consult with an appropriate professional.

To the maximum extent permitted by law, all information and services are provided “as is,” without warranties of any kind. We disclaim all implied warranties, including merchantability, fitness for a particular purpose and non-infringement.

We shall not be liable for any direct, indirect, incidental, special or consequential damages related to the use of the Site, even if we have been advised of the possibility of such damages.

Some jurisdictions do not allow limitations on liability for consequential damages, so these limitations may not apply to you. If you are dissatisfied with this Site or its terms, your sole remedy is to discontinue using it.

Copyright and Trademarks

Company and product names mentioned herein may be the trademarks of their respective owners. The companies, persons and events depicted in this Site are fictitious unless otherwise noted. All rights not expressly granted are reserved.

All content on this Site is the property of Dr. Kiwimed LLC © 2025. All logos and trademarks are the property of Dr. Kiwimed LLC or their respective owners. No trademarks may be used without written permission.

Notices

If you need to contact us, please do so via secure messaging on your Tebra account or by calling 877-KIWIMED (877-549-4633), Monday through Friday, 9 AM to 5 PM EST.

Dr.Kiwimed LLC – Cookie Notice

Last update: August 26, 2025

This Cookie Notice describes how Dr. Kiwimed LLC (“us”, “we”, “us” or “our”) uses cookies and other tracking tools when you interact with our websites, mobile applications or digital services (“Services”). This document will help you understand what cookies are, why we use them and how you can manage your preferences.

We encourage you to read this notice in conjunction with our Privacy Policy and Terms of Use, as we use consistent terminology throughout these documents.

1. Understanding Cookies and Tracking Tools

Cookies are small data files stored on your device when you visit a website. They contain identifiers that help us recognize your device, remember your preferences and improve your experience.

We also use other technologies such as:

• Web beacons: Small images embedded in websites, emails or apps that track views or interactions.

• Session replay tools (session replay): They record interactions with our services (mouse movements, clicks, typing) to enhance the experience.

• Flash Cookies and local storage: Used for functions such as video playback or remembering preferences.

Cookies can be:

• Session: Temporary, they are deleted when the browser is closed.

• Persistent: They remain on your device until you delete them or they expire.

The ones we set directly are first-party cookiesand those set by external partners are third party cookies.

2. How We Use Cookies

We use cookies to improve your experience and ensure safe and efficient use of our Services. These are the categories and purposes:

Category	Purpose
Essential Cookies	Required for basic functions such as login and secure browsing.
Analytical Cookies	They help to understand user behavior and improve usability.
Functional Cookies	Remember settings (language, location) and personalize your experience.
Advertising Cookies	They allow to show relevant ads and measure their effectiveness.

Some cookies may be associated with sensitive activities, such as browsing or health-related purchases.

3. How to Manage your Preferences

You have control over your experience with cookies. You can:

1. Using cookie setting tools
   In certain regions (such as the EU or US), you may see a consent banner or preference panel to enable or disable non-essential cookies.
2. Control from your browser
   Most browsers allow you to block or delete cookies from their settings. We also honor Global Privacy Control (GPC) signals, if enabled.
3. Using third-party tools
   Some partners, such as Google Analytics, offer options to opt out of tracking. Visit their websites for instructions:

• Google Analytics Opt-Out

• Network Advertising Initiative

• Digital Advertising Alliance

Please note: blocking cookies may limit certain features of the site.

4. Integrations with Social Networks

Our Services may include features such as social media sharing buttons (Facebook, X/Twitter, etc.). These plugins may collect information directly or link your activity to your profile on such platforms. Please review their privacy policies for more information.

5. Changes to This Notice

We may update this Cookie Notice from time to time due to legal, technical or business changes. The most recent version will always be available on our website. If there are important updates, we will notify you through the Services or by email.

6. Questions?

Contact us at 877-KIWIMED (877-549-4633).

State and Regional Information – Dr. Kiwimed LLC

Telemedicine Services in the United States
Last updated: August 26, 2025

1. States in which it operates

Dr. Kiwimed LLC, based in Georgia (GA), provides telemedicine services in the following states (in alphabetical order):

Alabama, Arizona, Colorado, Delaware, Florida, Georgia, Idaho, Illinois, Indiana, Iowa, Maine, Minnesota, Montana, Nebraska, Nevada, New Hampshire, New Jersey, North Dakota, Ohio, Oklahoma, Tennessee, Texas, Utah and Vermont.

All services are provided by licensed medical professionals authorized to practice in each state.

2. Introduction

Dr. Kiwimed LLC is in full compliance with applicable state and federal laws regarding telemedicine and data privacy, including:

Health Insurance Portability and Accountability Act (HIPAA)

State-specific telemedicine laws and medical board regulations

State privacy laws, such as the Utah Consumer Privacy Act (UCPA)

Kiwimed’s technology platform, Tebra, supports HIPAA compliance through a Business Associate Agreement (BAA).

3. Compliance by State (Summary)

The following are some examples of state regulations:

Alabama: Requires valid physician-patient relationship; informed consent recommended; limitations on controlled substances.

Arizona: Broadly authorizes telemedicine; informed consent encouraged.

Colorado: No prior face-to-face visit required; requires a standard of care equivalent to face-to-face.

Delaware: Requires written consent; restrictions on prescription of controlled substances.

Florida: Registration required for out-of-state providers; informed consent and privacy notice required.

Georgia: Informed consent recommended; standard equivalent to face-to-face is required.

Idaho, Illinois, Indiana, Iowa, Maine, Minnesota, Montana, Nebraska, Nevada, New Hampshire, New Jersey, North Dakota, Ohio, Oklahoma, Tennessee, Texas, Utah, Vermont: All require or recommend informed consent and strict compliance with HIPAA, with specific regulations on prescribing, licensing and remote medical care.

4. Data Collection Practices

Dr. Kiwimed collects:

• Personally Identifiable Information (PII): Name, date of birth, contact, insurance information

• Health information (PHI): Symptoms, diagnoses, treatment plans, etc.

• Technical data: IP address, device ID, geolocation (if authorized)

• Consents: Record of your acceptance of the telemedicine terms.

5. Purpose of Data Collection

• Facilitating clinical care and patient communication

• Comply with legal and billing requirements

• Maintaining secure provider-patient relationships

• Comply with documentation and record keeping standards.

6. Data Sharing Practices

We share your information with:

• Licensed suppliers of Dr. Kiwimed

• HIPAA-compliant technology partners (such as Tebra)

• Insurance companies and regulators, when required by law

We do not sell your data, unless permitted by law and you have given explicit opt-out consent.

7. Safety and Security

We implemented the following measures:

• AES encryption in transit and storage

• Restricted access by levels (role-based)

• Risk audits and technical controls

• Compliance monitoring by external suppliers

• HIPAA-aligned policies and procedures

8. Patient Rights

Depending on your jurisdiction, you may:

• Access, correct, delete, or transfer your data

• object to the use of your data or restrict its processing

• Exclude yourself from the sale of data or targeted advertisements.

• Receive a response to your requests within 45 days

9. Tebra Platform Compliance

• HIPAA-compliant telemedicine system

• Business Active Partnership Agreement (BAA)

• UCPA (Utah Consumer Privacy Act) Compliant
• Full privacy policy available on Tebra’s website.

Dr.Kiwimed LLC – Consent to the Processing of Sensitive Data

Last update: August 26, 2025

Purpose of Treatment

Dr. Kiwimed LLC (“we,” “us,” “our” or “our”) is committed to protecting your privacy and the security of your sensitive data. We collect and process your sensitive personal information – including, but not limited to, medical information, medical history, biometric data and other information relevant to our telemedicine services – for the following purposes:

• Provide you with telemedicine services and medical care.

• Communicating with you about your care and treatment

• Comply with legal and regulatory obligations

Legal Basis for Processing

Dr. Kiwimed LLC is based in Georgia (GA) and offers services in the following states: Alabama, Florida, Georgia, Illinois, Maine, Minnesota, Montana, Nebraska, Texas, Utah, Vermont, Washington, Wyoming and nationwide in the USA.

We treat your sensitive personal data based on the following legal grounds:

3. HIPAA Compliance

As a covered entity under the Health Insurance Portability and Accountability Act of 1996 (HIPAA), we collect, use and disclose your Protected Health Information (PHI) for purposes of treatment, payment and health care operations (per 45 CFR §164.506).

4. Explicit Patient Consent

In addition to complying with HIPAA and in the interest of transparency, we request your explicit consent to process your sensitive data, including your authorization to share information with third party service providers such as Tebra.

5. State Privacy Laws

We comply with applicable state privacy laws. While some states impose additional requirements for the processing of sensitive data, we apply uniform and reasonable safeguards in all jurisdictions where we operate.

6. Contractual Necessity

The processing of your data is necessary to fulfill our contractual obligations in providing you with telemedicine services.

7. Categories of Sensitive Data We May Collect

We may collect and process the following categories:

• Medical information (symptoms, medical history, diagnoses, treatments)

• Biometric data (if applicable)

• Information related to sexual health, mental health or other special categories necessary for your treatment.

8. Data Transfer and Sharing

We may share your sensitive data with:

• Licensed health care providers involved in your care

• Third-party vendors, including Tebra and its related applications, who help us provide services

• Regulatory or law enforcement authorities, if required by law

All third parties must comply with strict data protection standards and use your information only for authorized purposes.

9. International Data Transfers

We currently process and store data primarily within the United States. If at any time it is necessary to transfer data internationally (e.g., through cloud services), we will implement appropriate protections through contracts or other legal measures to ensure its security.

10. Your Rights

Depending on your jurisdiction, you are entitled to:

• Withdraw your consent at any time without affecting the previous treatment.

• Request access, correction or deletion of your data

• Oppose or restrict treatment

• File a complaint with the appropriate regulatory authority (such as the Department of Health and Human Services – HHS).

11. Security Measures

We implement appropriate technical and organizational measures, including:

• Encryption of data in transit and data at rest

• Access controls and authentication

• Periodic safety audits and monitorings

12. Statement of Consent

By signing or electronically accepting this document, you expressly consent to Dr. Kiwimed LLC processing your sensitive personal data as described.

13. Contact Information

If you have questions or wish to exercise your rights, please contact our Data Protection Officer (DPO).